I can't sign in to my account

If you forgot your password, click Forgot your password? on the sign-in page and we email you a link to set a new one. If your account has a passkey or a connected Google account, you can also sign in with those instead; see Ways to sign in to Sliptree.

Getting back in with Smart-ID, Mobile-ID or ID card

In Estonia, Latvia and Lithuania the sign-in page also has Can't sign in?. Click it, then Verify your identity with Smart-ID, Mobile-ID or ID card, and confirm who you are in the window that opens.

This works when your Sliptree account already knows your personal ID code: you created the account with Smart-ID, Mobile-ID or ID card, or you verified your identity in your profile. If no account has your ID code, Sliptree says so, and you can reset your password by email instead.

Once you are in, Sliptree suggests adding a passkey or setting a new password, so that next time you do not need this step. For 15 minutes after you verify, a new password does not ask for the old one. Later skips the question, and you can add either one later in the Sign-in section of your profile.

Signing in this way does not ask for a two-factor code, because verifying your identity already proves who you are.

Lost your two-factor codes

If your authenticator app is gone, use one of the recovery codes you saved when you set up two-factor authentication. If you have no recovery codes either, sign in with a passkey or with Smart-ID, Mobile-ID or ID card as above, since neither asks for a code. If none of that works, contact us and we help you after we have checked who you are.